Elliot & Hill Estates is shaped by two complementary skill sets: an architectural eye for detail and a calm, structured approach to client care. Together, these strengths create a thoughtful, design-led service for homeowners across Cardiff and the Vale.
Stage 1:
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your
complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written
complaint to:
Email: info@elliotandhill.co.uk
Website: https://elliotandhill.co.uk
Tel: 07415606032
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not
able to give you a full response, we will update you within 28 days.
Stage 2:
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent
redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:
For Consumer Clients:
CEDR (Centre for Effective Dispute Resolution)
100 St. Paul’s Churchyard,
London EC4M 8BU
Tel: 020 7536 6000
Email: info@cedr.com
Website: https://www.cedr.com
For Business-to-Business clients:
RICS Dispute Resolution Service
55 Colmore Row
Birmingham
B3 2AA
Tel: 020 7334 3806
Email: drs@rics.org
Website: Dispute Resolution Service (rics.org)
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